Brief Description Are you passionate about delighting customers through design and collaboratively solving complicated business and interaction challenges? Can you create phenomenal online experiences to help millions of users design and buy custom t-shirts? If so - read on! Full Description Are you passionate about delighting customers through design and collaboratively solving complicated business and interaction challenges? Can you create phenomenal online experiences to help millions of users design and buy custom t-shirts? If so - read on! Role Weâre looking for a talented Lead User Experience Designer to join CustomInkâs Online Experience team. In this role youâll turn conceptual product ideas into elegant experiences for our users, leveraging customer research and insights all along the way. Youâll work closely with a passionate team of product managers, engineers, and visual designers to delight our customers and grow our business. Youâll deliver a remarkable, industry-leading consumer experience that makes customers say theyâd order again! Responsibilities As a User Experience Designer, you will: Turn conceptual product and feature ideas into valuable and useful experiences for our users Design and test prototypes of new site experiences with users through small-scale usability tests and live on-site experiments Incorporate feedback from user testing, site analytics, group critiques and other sources to continually improve designs Lead the development of personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered design Contribute to product vision and strategic decisions in collaboration with other team members and stakeholders Work closely with product managers, engineers, visual designers, and other Inkers to ensure a user-focused approach from concept through launch Measures of Success The key measures of success for this position are: Delivering smart, elegant flows and experiences that meet user needs and achieve business results Effective collaboration with other team members throughout the project lifecycle, including presenting designs and communicating the rationale behind them Articulating key insights about users that shape the design process. Qualifications In order to delight customers through usable design and collaboratively solve business and interaction challenges you will bring the following to the table: A strong portfolio (urls preferred) featuring your interaction design work Ability to move fluidly from thinking about high-level product strategy down to low-level details (and everything in-between!) Great understanding of design heuristics and techniques of user-centered design Excellent verbal and written communication skills, especially the ability to clearly articulate your design decisions Ability to leverage technology to create innovative experiences and adapt designs to consider technical limitations Excellent knowledge of design tools like Visio/Omnigraffle, Adobe Creative Suite, and similar Ability to develop working prototypes (either in working code or in tools like Axure or PowerPoint) is also strongly desirable Academic and/or work experience with concentration in Human Factors, Design, Computer Science or a related field Prior experience in a consumer online service, retail or other e-commerce industry is highly desirable In addition, you must share our company valuesâpracticing the Golden Rule, taking Ownership and driving and embracing Innovation.